Railway Apps & Services – GK Capsule for RRB NTPC/Group-D/ALP
Railway Apps & Services – Quick GK Capsule
1. Overview
Indian Railways has migrated almost every passenger & freight service to the digital stack. Questions on “Name of the App / Portal / Service & its purpose” are fixed 1-mark sitters in RRB NTPC CBT-1, Group-D, ALP & RPF. Below is the crisp, exam-ready list.
2. Key Facts (Must Remember)
- UTS – “Unreserved Ticketing System” app; journey & platform tickets without standing in queue.
- IRCTC Rail Connect – only official app for reserved tickets; 7:00-23:00 booking window.
- IRCTC eCatering – Food order by PNR; live train & restaurant partners on board.
- IRCTC Rail Madad – grievance redressal (lost luggage, cleanliness, medical) – complaint no. 138.
- NTES – “National Train Enquiry System”; real-time running status, diversion, cancelled trains.
- R-Mitra – security & crime helpline integrated with “RailMadad”; panic button in coaches.
- Railway Wi-Fi – “RailWire” (by RailTel); 1 h free at 6 000+ stations; Google originally partnered.
- Rail Saarthi – single-window passenger app (UTS + NTES + Complaint + Menu) launched 2022.
- UTSonMobile – alternate name of UTS; QR code ticket, no print-out needed.
- HOPE – Hospital Management System for Railway hospitals; OPD e-token.
- e-DRMS – Digital Railway Medical Service; online sick report for staff.
- FOIS – “Freight Operations Information System”; end-to-end freight bill & rake tracking.
- R-WIZ – crew management & calling system; replaced old “Crew Book”.
- ICMS – “Integrated Coaching Management System”; rake link, pit line, maintenance chart.
- IPAS – “Integrated Payroll & Accounts System”; salary, PF, pension of Railway employees.
- REIS – Railway Employee Self-Service portal; leave, pass, TA claim online.
- RBIS – Railway Board Inspection System; digital inspection reports to Board.
- Gati Shakti Cargo – new unified portal for freight customers; replaced “Gati-Sidhwa”.
- Satark – AI-based video analytics for trespass & fire detection in 1 000+ stations.
- Daksh – HR e-learning platform for Railway staff; online courses & exams.
3. Important Points (RRB favourites)
- RailTel is the technology arm executing most apps & station Wi-Fi.
- CRIS (Centre for Railway Information Systems) develops FOIS, NTES, COA, ICMS.
- All passenger apps are free on Android & iOS; no convenience charge on UTS.
- UMID (Unique Medical Identity) number is generated in HOPE for railway patients.
- 139 – universal rail enquiry IVRS; merged with RailMadad for complaints.
- “One Station One Product” e-commerce portal launched on IRCTC website.
- “Railway Wallet” (R-Wallet) in UTS for season tickets; prepaid & refundable.
- “Vikalp” scheme booking available only through IRCTC Rail Connect & website.
- “Pushpak” – AI-based face recognition entry at selected stations (pilot).
- Digital Museum – “Rail Museum Virtual Tour” app for National Rail Museum, Delhi.
4. Frequently Asked Aspects in RRB
- Full-forms of acronyms (UTS, NTES, FOIS, CRIS, IPAS).
- Which app for unreserved vs reserved tickets.
- Grievance & security helpline numbers (138, 182).
- Developer/stakeholder – CRIS, IRCTC, RailTel.
- Free Wi-Fi time limit & implementing agency.
- Newly launched single-window app (Rail Saarthi).
- Freight-related portal (Gati Shakti Cargo, FOIS).
- Employee-centric apps (REIS, IPAS, e-DRMS).
5. Rapid-Fire MCQs (Railway Exams 2025-26)
Question:01 Which mobile application is used to book unreserved (general) journey tickets on Indian Railways?
A) IRCTC Rail Connect
B) UTS (UTSonMobile)
C) NTES
D) Rail Madad
Show Answer
Correct Answer: B
Explanation: UTS (UTSonMobile) is the dedicated app launched by Indian Railways for purchasing unreserved tickets, season tickets, and platform tickets on mobile, eliminating the need to stand in queues at station counters.
Question:02 The official Indian Railways app for reserved ticket booking in 2026 is
A) Rail Connect IRCTC
B) IRCTC Rail Connect
C) IR Connect
D) Rail Ticket IRCTC
Show Answer
Correct Answer: B
Explanation: IRCTC Rail Connect is the authorised mobile application launched by Indian Railway Catering and Tourism Corporation for booking reserved tickets on Indian Railways.
Question:03 NTES is developed by –
A) RDSO
B) IRCTC
C) CRIS
D) CORE
Show Answer
Correct Answer: C
Explanation: The National Train Enquiry System (NTES) was developed by the Centre for Railway Information Systems (CRIS), Indian Railways’ own IT arm.
Question:04 What is the customer care number for lodging any railway complaint through RailMadad?
A) 139
B) 138
C) 1800-111-321
D) 182
Show Answer
Correct Answer: B
Explanation: RailMadad’s unified railway grievance redressal helpline is 138; dialling it connects passengers directly to Indian Railways’ complaint centre for prompt assistance.
Question:05 RailWire Wi-Fi at stations is implemented by –
A) Indian Railways
B) BSNL
C) RailTel
D) Google India
Show Answer
Correct Answer: C
Explanation: RailTel, a Mini Ratna PSU under the Ministry of Railways, owns and operates the RailWire Wi-Fi service provided at railway stations across India.
Question:06 [The unified freight portal launched in 2022 for cargo booking is called –]
A) Gati Shakti Cargo
B) Rail Cargo Connect
C) Freight Sahayak
D) e-Fast Freight
Show Answer
Correct Answer: A
Explanation: Indian Railways launched the unified freight portal in 2022 under the name “Gati Shakti Cargo” to simplify and digitize cargo booking processes across the network.
Question:07 The Hospital Management System of Railways is nick-named –
A) HEAL
B) HOPE
C) CARE
D) AID
Show Answer
Correct Answer: B
Explanation: The Indian Railways’ Hospital Management System is popularly nick-named HOPE.
Question:08 “R-WIZ” app is associated with –
A) Ticket booking & reservation
B) Crew management & calling
C) Freight loading operations
D) Passenger complaint redressal
Show Answer
Correct Answer: B
Explanation: R-WIZ (Railway Workforce Information Zone) is Indian Railways’ dedicated mobile application for crew management and calling, enabling real-time crew rostering, duty allocation, and instant communication with running staff.
Question:09 Daksh portal is basically a –
A) Freight tracking system
B) e-learning & HR training platform
C) Passenger reservation portal
D) Rail maintenance dashboard
Show Answer
Correct Answer: B
Explanation: Daksh is Indian Railways’ unified e-learning and HR training platform designed to upskill employees through online courses and assessments.
Revise these 20 facts + 10 MCQs = 100 % score on “Railway Apps & Services” questions in any RRB paper. All the best!
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